Welcome to Elegantopis

At ElegantOpis, we strive to provide you with an exceptional shopping experience. Our sales policy is designed to ensure transparency, fairness, and satisfaction with every purchase. Please take a moment to familiarize yourself with our policies.

1. Product Information

We are committed to offering accurate and detailed descriptions of our products. Each hat listed on our website includes information about materials, sizes, and care instructions. We recommend reviewing this information before making a purchase to ensure the product meets your expectations.

2. Pricing

All prices listed on our website are in USD and are subject to change without prior notice. We strive to offer competitive pricing and occasionally provide promotions or discounts. Any applicable taxes or shipping fees will be added to the total cost at checkout.

3. Ordering

To place an order, simply select the desired product(s) and follow the checkout process. You will receive an order confirmation email with details of your purchase. Please ensure that all information provided is accurate, including shipping address and contact details.

4. Payment

We accept various payment methods, including credit/debit cards and secure online payment systems. All transactions are processed securely to protect your payment information. Payment is required at the time of purchase.

5. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-2 business days. During peak periods or promotional events, processing times may be slightly longer.
  • Shipping Options: We offer standard and expedited shipping options. Shipping costs will be calculated based on your location and chosen shipping method.
  • Delivery Time: Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are provided at checkout.
  • International Shipping: We offer international shipping to select countries. Please note that customs fees and import duties may apply.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your item, you may return or exchange it according to the following guidelines:

  • Eligibility: Returns and exchanges are accepted within 30 days of the delivery date. Items must be in their original condition, unused, and with all tags and packaging intact.
  • Return Process: To initiate a return or exchange, please contact our customer service team at [email@example.com] for instructions and a return authorization. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow up to 7 business days for the refund to be processed.
  • Exchanges: If you wish to exchange an item, please indicate the desired replacement in your return request. Exchanges are subject to product availability.