Sales Policy

Effective Date: March 31, 2025

At ELEGANTOPIS, we are committed to providing the highest quality luxury watches and exceptional customer service. Our Sales Policy outlines the terms and conditions that apply when you make a purchase through our website or directly from our store.

1. Order Acceptance

When you place an order through our website elegantopis.com or by contacting our customer service team, your order is an offer to purchase the selected items. We reserve the right to accept or decline your order for any reason. Orders are considered accepted when we send you a confirmation email with details of your purchase.

2. Pricing and Availability

All prices listed on our website are in USD and are subject to change without notice. We strive to ensure that all pricing and product information is accurate, but errors may occur. In the event of a pricing error or if a product is out of stock after your order is placed, we will notify you as soon as possible and offer a solution, which may include canceling the order or adjusting the price.

3. Payment Methods

We accept the following payment methods for purchases:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Bank transfer (if applicable)

By providing your payment information, you confirm that you are authorized to use the payment method and agree to pay for all charges incurred.

4. Shipping and Delivery

We offer worldwide shipping for all orders. Shipping costs are calculated at checkout based on the destination and weight of the order. Please review the shipping options before completing your purchase.

Once your order is processed and shipped, you will receive a tracking number. Delivery times may vary depending on your location, but we typically process and ship orders within 2-3 business days. For international orders, customs processing may cause delays beyond our control.

5. Sales Tax

Sales tax is applied to orders shipped within the state of California, as required by state law. Customers outside California may be subject to their local taxes and import duties.

6. Returns and Exchanges

For details on how to return or exchange an item, please refer to our Return Policy. Returns and exchanges are only accepted for items that are unused and in original condition, with the original packaging and proof of purchase.

7. Order Cancellations

You can cancel your order within 24 hours of placing it by contacting our customer service team at inf@elegantopis.com or calling 823-835-2742. After 24 hours, your order may have already been processed or shipped, and cancellation may no longer be possible.

8. Defective or Damaged Products

If your product is defective or damaged upon arrival, please contact us immediately at inf@elegantopis.com. We will arrange for a replacement or a refund at no additional cost to you, and you will not be charged for return shipping on defective or damaged items.

9. Customs and Duties (For International Orders)

International customers are responsible for any customs fees, taxes, or import duties imposed by the destination country. These charges are not included in the price of the item or the shipping fees and will be collected by the carrier upon delivery.

10. Discounts and Promotions

Any discounts or promotions offered by ELEGANTOPIS are subject to terms and conditions, and may not be combined with other offers. Promotional offers are valid only during the stated time frame and are subject to availability.

11. Privacy and Security

We take your privacy and the security of your information seriously. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

13. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us at:

ELEGANTOPIS
2119 Fleming Way, Olevehurst,
California, US
Phone: 823-835-2742
Email: inf@elegantopis.com

Thank you for shopping with ELEGANTOPIS.