Shipping Policy

Effective Date: March 31, 2025

At ELEGANTOPIS, we are committed to providing a seamless and efficient shipping experience for our customers. Below is a detailed overview of our shipping policy, including processing times, shipping methods, and delivery expectations.

1. Shipping Methods and Delivery Times

We offer worldwide shipping to ensure our luxury timepieces reach customers around the globe. Our shipping methods and estimated delivery times are as follows:

  • Standard Shipping (Domestic and International):
    Estimated Delivery Time: 5–7 business days
    Standard shipping is available for both domestic and international orders.

  • Expedited Shipping (Domestic and International):
    Estimated Delivery Time: 2–4 business days
    Expedited shipping is available for both domestic and international orders and is ideal for those who need their items faster.

  • International Shipping:
    Estimated Delivery Time: 7–14 business days
    International orders may take longer due to customs processing and other factors beyond our control.

Please note that delivery times are estimates and can vary based on the destination, customs clearance, and the carrier’s schedule.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your shipping destination. The final shipping cost will be displayed before you complete your purchase. If you have any questions about shipping fees, feel free to contact our customer service team.

Free Shipping: We offer free standard shipping on all domestic orders over $500. International orders may not be eligible for free shipping, but this will be clearly indicated at checkout.

3. Order Processing Time

We aim to process and ship all orders as quickly as possible. Orders are typically processed within 2–3 business days from the time the order is placed. Please note that orders placed on weekends or holidays may take longer to process.

Once your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor your package’s progress.

4. Shipping Restrictions

Due to various shipping regulations, some countries may have restrictions on the importation of certain items. If we cannot fulfill your order due to shipping restrictions, we will notify you as soon as possible and arrange a full refund if necessary.

5. Customs, Duties, and Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the price of the item or the shipping cost and will be collected by the carrier upon delivery.

Please check with your local customs office for more information on potential import fees before placing an order.

6. Order Tracking

Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track the progress of your shipment through the carrier’s website. Please allow up to 24–48 hours for tracking information to be updated in the system.

7. Delayed Shipments

While we strive to ensure timely delivery, delays can occur due to unforeseen circumstances, including extreme weather conditions, customs processing, or issues with the carrier. If your shipment is delayed, we will work with the carrier to resolve the issue as quickly as possible and keep you informed.

8. Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during transit, please contact us immediately at inf@elegantopis.com. We will assist you in filing a claim with the carrier and arrange for a replacement or refund if necessary.

9. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check this page regularly for any updates.

10. Contact Us

If you have any questions or concerns about shipping or need assistance with your order, please do not hesitate to reach out to us at:

ELEGANTOPIS
2119 Fleming Way, Olevehurst,
California, US
Phone: 823-835-2742
Email: inf@elegantopis.com

Thank you for shopping with ELEGANTOPIS.