Payment Policy

Effective Date: March 31, 2025

At ELEGANTOPIS, we strive to provide a smooth and secure payment process for our customers. Below is a detailed overview of our payment policy, including the accepted payment methods, billing details, and payment security.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on elegantopis.com:

  • Credit and Debit Cards:

    • Visa

    • MasterCard

    • American Express

    • Discover

  • PayPal:
    Customers can securely make payments through PayPal using their PayPal balance, linked bank account, or credit card.

  • Bank Transfer:
    For certain orders, we may accept bank transfers as a payment method. Please contact our customer service team at inf@elegantopis.com for more details on how to process a bank transfer payment.

  • Gift Cards:
    We also accept ELEGANTOPIS gift cards, which can be redeemed for products on our website. If you would like to use a gift card, please enter the card number at checkout.

2. Currency

All prices and transactions are processed in USD (United States Dollar). If you are shopping internationally, please note that your bank or payment provider may charge conversion fees based on the current exchange rate.

3. Order Confirmation and Payment Authorization

Once you place an order on our website, your payment will be processed. An order confirmation email will be sent to you to acknowledge receipt of your order. However, this does not constitute an acceptance of your order. We reserve the right to reject or cancel an order for any reason, including but not limited to issues with payment authorization or product availability.

4. Payment Security

We take your privacy and the security of your payment information very seriously. All transactions are processed using secure encryption technology to protect your personal and payment information. Our website uses SSL (Secure Socket Layer) encryption to ensure your data is transmitted securely.

We do not store your full payment details on our servers, and all payment information is handled by trusted third-party payment processors to ensure your security.

5. Authorization and Fraud Prevention

To prevent fraud, we may request additional verification for some orders, including identity verification or proof of address. If we suspect any fraudulent activity or discrepancies with the payment information, we may cancel or delay processing the order until the issue is resolved.

6. Payment Processing Times

Payments are typically processed immediately when you place an order. However, please allow up to 24 hours for the payment to be authorized and processed. If there are any issues with your payment, we will notify you via email and request additional information.

7. Sales Tax and Additional Charges

Sales tax will be applied to orders shipped within California as required by state law. For international customers, additional taxes, customs duties, or import fees may apply, which are outside of our control. These charges will be collected by the carrier upon delivery, and it is the customer’s responsibility to pay them.

8. Order Modifications and Cancellations

Once an order is placed, we will process the payment and begin preparing your items for shipment. However, if you need to modify or cancel your order, please contact our customer service team at inf@elegantopis.com within 24 hours of placing your order. After the 24-hour window, your order may have already been processed or shipped, and cancellations or modifications may no longer be possible.

9. Refunds

If you are eligible for a refund based on our Return Policy, the refund will be issued to the original payment method used at the time of purchase. Please note that it may take 5–7 business days for the refund to appear on your statement, depending on your payment provider.

10. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns about your payment or our payment methods, please contact our customer service team at:

ELEGANTOPIS
2119 Fleming Way, Olevehurst,
California, US
Phone: 823-835-2742
Email: inf@elegantopis.com

Thank you for shopping with ELEGANTOPIS.