1. Eligibility for Return or Exchange

You may return or exchange an item within [e.g., 7 or 14] days of receiving your order if:

• The item is unused, unworn, and in original condition.

• The item has all original tags and packaging.

• You have the receipt or proof of purchase.

Items that do not meet these criteria will not be eligible for return or exchange.

2. Non-Returnable Items

We do not accept returns or exchanges for:

• Sale or clearance items

• Underwear, swimwear, or personal hygiene items

• Custom or made-to-order items

3. How to Return or Exchange

To initiate a return or exchange:

1. Contact us at [email/phone number] with your order number and reason for return.

2. Wait for return confirmation and instructions from our team.

3. Ship the item back to the address provided. Customers are responsible for return shipping fees unless the item is defective or sent in error.

4. Refunds

Once we receive and inspect your returned item:

• Approved returns will be refunded to your original payment method within 5–10 business days.

• We will notify you once the refund has been processed.

Please note: Original shipping costs are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size or color:

• Let us know the item and desired replacement.

• Exchanges are subject to stock availability.

If the replacement is unavailable, we will issue a refund instead.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will prioritize resolving the issue at no extra cost to you.