ElegantOpis is committed to providing our customers with high-quality hats and exceptional service. We understand that sometimes things don’t work out as planned, so we have established the following return policy to ensure a smooth and satisfactory process for you.

1. Return Eligibility

  • Time Frame: You may return items within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unworn, and with all original tags and packaging intact.
  • Non-Returnable Items: For health and hygiene reasons, certain items such as custom-made hats or items purchased as final sale may not be eligible for return. Please check the product description or contact our customer service for clarification.

2. How to Return an Item

  1. Request a Return: To initiate a return, please contact our customer service team at customer.service@elegantopis.com with your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for sending back the item. Please ensure you include this RA number with your return shipment.
  3. Shipping: Pack the item securely in its original packaging and ship it to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the return reaches us safely. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account.
  • Exchanges: If you would like to exchange your item for a different size or color, please indicate your preference when requesting a return. We will process the exchange once we receive the returned item. If the requested item is not available, we will issue a refund.

4. Damaged or Incorrect Items

  • Damaged Items: If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a description of the issue. We will arrange for a replacement or refund, including any return shipping costs.
  • Incorrect Items: If you receive an incorrect item, please contact us as soon as possible. We will provide instructions for returning the incorrect item and send you the correct item at no additional cost.

5. Policy Updates

ElegantOpis reserves the right to update or modify this return policy at any time. Any changes will be posted on our website, and the updated policy will apply to all orders placed after the revision date.

Thank you for shopping with ElegantOpis. We appreciate your business and strive to ensure your complete satisfaction with every purchase.